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Client Testimonials

"Delivering the best service possible is our aim, we want our clients to walk away happy and secure that they count on us when they need us"

Mel - Project Manager

"Great experience throughout. Carl and his team made the process easy and the result is fantastic. Highly recommend radiators and the Pipeline team."

Chris - Install April 2019

"The service provided by Carl and his team was exemplary and very professionally delivered. All staff have been so helpful. I am so pleased with my new heating."

Gill - Install April 2019

"We are absolutely wrapped with our radiators and the service from the Pipeline team. Pipeline came highly recommended to us by a few friends and we will doing the same. Thanks Pipeline."

Mel & Kane - Install April 2019

"Pipeline put a lot of effort into providing a professional service from the moment initial contact was made, right through to completion of the installation. The job was well managed by Zac and well supported by Casey; communication was very good and the whole process was less intrusive than expected."

Peter - Install Feb 2019 

Every aspect of our project with Pipeline was smooth, easy, and professional. We're so pleased with the results!

Jody - Install November 2018

Everything about dealing with Pipeline was smooth - they were always on time, were professional, tidy, and did everything they said they would. Extremely happy!

Liz - Install October 2018 

Pipeline provided an excellent start to finish service. Their initial quote was very professional and clearly set out our options and possible plan. They were very accommodating of changes and suggestions we wanted to make too.When it came to the install the team were super professional, they did a very neat and tidy job and cleaned up after themselves as they went. Our install took four days and each day I came home to a clean house with minimal disruption around the place. They got in touch as they went if any problems were encountered or changes were necessary. We would highly recommend Pipeline to anyone.

Darius - Install October 2018 

We went with Pipeline from a friend's referral and we will be making sure that we will be referring them to everyone we know.
I only wish that other tradies would treat the job with the same level of professionalism. The communications is perfect. A notification in advance of the work. Team on site on time. Site left spotless. Great continuing comms during the process.
There's a massive gulf between how your team works and our experience with other trades. I'm not sure if the guys even stopped for a cup of tea!

Derek - Install October 2018

The whole process from first contact to final install was a happy experience. The split of the radiators into two circuits was well worth it and all 12 radiators are working as expected. Thank you to the team at Pipeline

Gary - Install September 2018 

I have used the Pipeline team at two different houses now. They are extremely professional and do an amazing job. I would highly recommend them.

James - Install September 2018 

Pipeline were recommended to me by my neighbor I wanted a seamless professional service with great productand that’s what I received. Well done Pipeline Team!

Nathan - Install August 2018

From first contact regarding the possibility of installing gas central heating with radiators the Pipeline team were accomodating, fully engaged and constantly helpful and courteous. We are stoked with our new heating system and the install team were incredible. They even took the time to reasseble our wardrobe storage and put everything tidily back into the wardrobes after installing the piepwork. I'd give Piepline a 10/10!

Mike & Katrina - Install September 2018 

We love our warm home! The service from Pipeline was amazing and would highly recommend them to anyone

Belinda - Install August 2018 

Very happy with the Pipeline team. He gave me lots of useful advice and information on the first visit, which gave me confidence. Communications throughout were awesome and the project was completed to my satisfaction. Very professional, they know what they are doing and would recommend the team to anyone.

Vinh - Install August 2018

The best customer service experience I've ever had.
The team was very professional and the heating system is fantastic, thank you!

Emma - Install August 2018

As every review says because it is true, from start to finish a fantastic company to deal with. Communication, price, clarity, professionalism, support and quality of job were all top notch. We couldn't be happier with them and encourage anyone thinking of radiators to both firstly go for them and secondly have Pipeline be your first call.

Ian & Sarah - Install May 2018 

We are delighted with our central heating system and found Pipeline to be extremely professional installers, paying great attention to detail and ensuring that we were happy with each stage of the work. Julie and the team were great and we have complete confidence in their work. We would highly recommend Pipeline to anyone considering installing central heating.

Mary & Sean - Install April 2018

 The pipeline team were fantastic at installing the heating system with a friendly timely professional service.

Sue - Install April 2018

Excellent service, we were kept fully informed from start to finish. The team were very professional and relaxed with a persistent 3 year old on their backs. They were extremely neat and tidy and we felt comfortable having them in our home for three days doing the work.

Came back when we were muppets and didn't understand how the programmer worked and were patient and polite. Cannot fault or recommend the service highly enough. Having been the using the system for nearly two months now we are also extremely impressed with how efficient the diesel
boiler is and how well everything works, to the extent we may be getting them back when we can afford it to add on the hot water heating option to the central heating and do away with the gas infinity as a separate system.

Peter & Rebecca - Install March 2018

So pleased we used pipeline to install our heating. The guys were so professional and so easy to have around. Communication was easy. We are very pleased with end result!

Nicola - Install March 2018

We thought that central heating would be way out of our price range but it actually comes out very favorably when compared to other heating methods. Once you have all your settings figured out it is really ‘set and forget’ which is great. Now the only issue is that we are oblivious to the cold outside so it’s a rude awakening if we have to venture outside ;) Thanks Pipeline!

Geoffrey & Rachel -Install March 2018

Great service, very professional, I never doubted that Gavin knew exactly what he was doing with the installation. Looks awesome and looking forward to winter. Pipeline had to install long radiators under our low windows, no other company wanted to think outside the square and find something that would work for us so thank you Cam we are very happy.

Kate - Install March 2018

The pipeline team were wonderful to deal with. The service we received was miles above the other central heating companies we got quotes from. They followed through, were on time, answered all of our numerous questions, and were always very friendly. Despite the tricky retrofitted installation our house required, they made it look easy and it all went very smoothly. It was also very impressive how tidy they were. We would definitely recommend using Pipeline.

Duncan - Install Feb 2018 

To the Pipeline Team. Wow your customer service is amazing. From the first phone call I made to you, to the last meeting we had with Cam, truly was the best customer Service I have experienced in a very long time.
Your processes, the knowledge you all have and the interest in looking after are radiator needs made me feel like we were one of the Pipeline Family. Thank you. The radiators are amazing and Stu and I will never go back. The first night felt like we were in the Bahamas!!!
Thank you for everything.

 Cath and Stu - Install September 2017 

"I really couldn't be happier with the whole project. From quotation, making changes, requoting, having Cam explain how the system works, gas hook up, installation and follow up, I think Pipeline are a model example of project management and communication.
We would have no hesitation in recommending Pipeline to any potential customers."

Richard and Lois - Install September 2017

The team from Pipeline did a fantastic job and we are thrilled with the result.

Prue - Install September 2017

Very happy with the service that we received from Pipeline, the install is high quality, the team are very professional and I would definitely recommend to others.

Kirsty - Install August 2017

"From start to finish it was a painless and really professional experience. Timely communication, considerate and hard working tradesmen and the results have been so amazing. A real life-changing experience having a consistently warm and healthy home."

Ericia - Install July 2017

"We found the Pipeline team great to work with - a good bunch of guys who knew exactly what we were after. We were also grateful that they put up with any stupid questions we asked along the way, to ensure we knew what we were getting."

Jono & Jess - Install July 2017

"I can never be bothered with testimonials, but the whole team at pipeline were so incredible, from Cam to the installation guys to how lovely and warm my house is now to the little thank you wine and chocolates I just received. Totally recommend."

Samara - Install July 2017

Very professional and friendly install, and really happy with the result

Alex ( Install June 2017 )

Awesome team. If I move I would install with Pipeline again. Selected because I understood the process on their website very clearly and the online introduction of the team was the bomb.

Sue ( Install May 2017 )
Pipeline were by far the most professional company to deal with when looking at quotes. The central heating is amazing and has made such a difference to my home. Highly recommend it to anyone, well worth the investment.

Lou (Install May 2017)
Cam and the Pipeline team were fabulous to deal with from beginning to end. We changed our minds several times, adding and subtracting things and our requests were always met with patience and suggestions for how we could do things better. The install team were all polite and went out of their way to ensure we understood everything they were doing. I highly recommend the Pipeline team to anyone looking for a central heating solution.

Alex and Angela (Install May 17)
Great product and the installation was first class, better than expected

John ( Install April 2017 )
Thank you so much for making this such an easy process. Everything was explained so well and our house is so amazingly warm!

Nichola & Andrew ( Install March 17)
We're extremely happy with job done by Pipeline. The multi-colona radiators we had installed look really fantastic in our character home!

David (Install Feb 2017)
We are very happy with the installation at our new home. Love the type of heat generated by a radiator system. Much more comfortable than the ducted heat pump system installed in our old home.

Mike & Tani ( Install Dec 2016 )
We were in ChCh during the whole instal process in wgtn and are delighted with the outcome. We would highly recommend Pipeline for great service and ease to deal with.

Glenda & Gowan ( Install November 2016 )
Pipeline's service was outstanding - everyone was friendly and helpful. They were also professional and proactive - as soon as I contacted them they showed initiative - they did a lot of work organising a gas connection. Extremely good communication before and during the work. The end result is fantastic - what used to be a cold house is now a warm welcoming one - cannot recommend central heating and Pipeline highly enough.

David ( Install November 2016)
We were very impressed with the service from Pipeline. The guys who installed the system were fantastic. They were friendly, efficient and great to deal with. We would highly recommend Pipeline to anyone

Tony & Megan ( Install October 2016 )
We were in ChCh during the whole instal process in wgtn and are delighted with the outcome. We would highly recommend Pipeline for great service and ease to deal with.

Glenda ( Install October 2016 )
Pipeline's service was outstanding - everyone was friendly and helpful. They were also professional and proactive - as soon as I contacted them they showed initiative - they did a lot of work organising a gas connection. Extremely good communication before and during the work. The end result is fantastic - what used to be a cold house is now a warm welcoming one - cannot recommend central heating and Pipeline highly enough.

David ( Install October 2016 )
We were very impressed with Pipeline. You guys came highly recommended, and we have since recommended you to other people. The team was super helpful, polite and overall great to deal with. The system has made such a difference to our house and wellbeing! Thanks!

Sean & Morgan ( Install July 2016 )
Team was great to deal with, got on with the job well and overcame any obstacles, communicated well and finished ahead of time. We're happy!

Julian ( Install July 2016)
Pipeline regularly serviced our Radiator System at our previous home which we sold recently. When we purchased our new home recently (100 year old villa) the first thing we invested in was a new gas fired water radiator system. While there are cheaper (but inferior) heating options available with heat pumps etc, once you have had a radiator system (or have lived overseas with one) you can't live without it; silent, reasonably economical, warms whole house, radiant heat rather than fan blown. Feels like summer all year! Given our previous trouble free relationship with Pipeline we knew they would do they would do a professional job and treat our home with respect. The install all went to plan (even with our low subfloor area) with no damage at all to the interior finishings. The pre & after sales service was/is also very good/clear. This has completely transformed our house, people comment on how natural the heat feels (like sun on your back when sitting near a window). My Australian wife has even stopped complaining about the Wellington weather...for now!

Mark - Brooklyn ( Install June 2016 )

We were very pleased with the job at all stages. The team was very professional and friendly. We had some delay on the connection from the road to the house from the gas provider, and the Pipeline Team was very responsive in adapting their schedule to accommodate this delay. I highly recommend them.

Alessandro & Taise ( Install April 2016 )
We're very pleased with our heating system and are actually looking forward to winter so that with the colder days we can actually use the radiators! But what's set Pipeline apart has been the excellent communication, great team, and top notch customer service. I'd say it's the best we've encountered from any group of tradesmen yet. We were always kept informed of progress, the guys on site were friendly and approachable, and they did their best to work around our needs (small sleeping baby, etc.). I've already highly recommended Pipeline to friends.

Liz and David ( Install April 2016 )
The process was great, the on site team were very considerate and tidy, and the end result excellent. We would use the team again and recommend to others if they were considering central heating.

Russell and Sue ( Install March 2016 )
We found the team from Pipeline professional at every point of contact and a pleasure to deal with!

Brian and Susie ( Install April 2016 )
From the start, appointments were made and a suggested installation date given. Punctuality and professionalism seemed to be the key issues. When it came to the installation, having tradespeople in your home can be quite onerous but Miles and Gaven were considerate, polite, friendly and prepared to explain what they were doing at all times. In fact they were a pleasure to have around and seemed more like family. Together with your electrician the standard of workmanship was some of the highest that we have seen in this country.

So thanks to you and your team we can now be added to your list of "Happy Customers"

Nick - Whitby (Install October 2015)

We are very happy with our new radiators - the house is warm and comfortable and so are we. Both Carl and the installation team were great. They were so friendly, explained everything clearly, kept the place tidy and went out of their way to do some extra things for us. From start to finish, Pipeline provided an excellent service. Thank you!
Ruth - Lower Hutt (Install 2015)

The team were very professional in all there dealings with us. We are delighted with the warm cosy result.
Jane - Mt Vic (Install 2015)

Pipeline made the install process seem effortless. The team were fun and professional.
Nick - Wadestown (Install 2015)

The Pipeline team has done a terrific job from planning through to installation, even taking into account some last minute changes in design from our end. Fast, efficient service with a great customer focus, they left our place spotless after a retrofit installation and Carl followed through with a post-install visit to ensure we were completely satisfied with the results and were comfortable with 'driving' the system. I would have no hesitation in recommending Pipeline to anyone considering a hydronic central heating installation.

Gregor & Vanessa (Install March 2015)

I really could not have hoped for a better install process. Pipeline were prompt, courteous and considerate plus the quality of the finish is just superb. I especially liked the progress update text messages at the end of each day. Nice touch. Will be referring others to Pipeline in the future.

David & Mancie - Thorndon (Install Jan 2014)

Carl & the team provided an excellent service - from initial engagement through to installation & connection. Fantastic coms and a professional service. Pleasure to work with & we thoroughly recommend.

Mike - Hataitai (Install Nov 2013)

We recently decided to install radiator central heating, and after obtaining various quotes and ideas on the installation decided to contract "Pipeline" to carry out the installation.

At our initial meeting Carl impressed us with his knowledge and suggestions on the most efficient system for our house. The written quote arrived by courier promptly and outlined all our options clearly, which Carl was happy to go over. On signing the contract the installation date was arranged and 'the Pipeline team' arrived. They were very respectful of our property and courteous to have around, explaining each process as it was undertaken. A portion of our carpet and floorboards required lifting to install piping and following installation the team arranged a carpet layer who made a perfect job. The radiators and external pipes were installed in a very neat and professional manner especially to the more difficult locations in the house. We were delighted with the high standard of installation, the timeframe, the care taken with the property and the polite and professional manner of the team. We would recommend "Pipeline" to anyone thinking of installing radiators into their home.

James and Mary, Hataitai (Install Nov 2013)

I had been thinking about installing gas central heating in my rural Carterton home for a number of years and sought a number of proposals and quotes through the summer of 2013.

I was put in touch with Carl at Pipeline by chance and was impressed with his knowledge of gas central heating systems, his speedy response to my enquiry and his very competitive quote. This was in marked contrast to some of the other businesses I had approached, where I was offered cheaper non European radiators & boilers and in one case the quote took eight weeks to arrive.

The installation by the Pipeline team was very quick and easy, just two days and my house was left spotless. The follow up service on the odd occasion that I have had a query about the system has been superb and I would thoroughly recommend Carl and his Pipeline team to anyone considering installing a central heating system in their home.

Winter 2013 was by far the most comfortable that I have spent in 10 years living in New Zealand, my home is now warm and welcoming. Installing central heating through Pipeline, definitely one of the best home living decision that I have made.

Stuart - Carterton (Install April 2013)

This is the second house we've had this type of central heating installed (radiators) and not only does it keep the house warm throughout but it has made a significant reduction to our energy bills - which is a real bonus. One of our concerns was that the radiators would make a bit of statement visually which we didn't want but no-one really notices we have them, except for the warmth. And PIpeline made the installation easy - they were on time, no fuss and really easy to work with. Wonderful family service and great product.
A and M - Khandallah (Install May 2013)

Thanks for the fantastic service! Your crew was a pleasure to have in the house. They got on with their work and were always friendly and tidy.Even when we had a few teething issues with the controller you guys were on it with no fuss and got it sorted straight away.Please pass on my thanks to Carl for all his technical assistance with the design and management of the project.

Craig - Island Bay (Install March 2013)

Installing central heating in our house was a huge decision for us as it was not an insignificant financial investment. We appreciated the time that Carl spent outside office hours talking us through our queries. Even throughout installation, the team was friendly and considerate and made the installation process a breeze considering the amount of work they have had to do to. We've had our system in place for nearly a year and we absolutely love it. How we managed to live without central heating before baffles me. It's especially beneficial since we have two young children. We can leave the doors open, there's no dangerous hot element that we need to protect our kids from, there is no fan blowing about, and the bill is not horrendous. Thoroughly recommend central heating and especially the Pipeline team.

Paul & Bronwyn, Khandallah (Install June 2013)

Fantastic service, from the initial phone enquiry to the completed job. Carl explained what he was going to do, followed up about the quote and the job was done swiftly, cleanly and completed on time with minimal disturbance. We decided to just do the downstairs of our home and opted for a combi boiler. After service is excellent with follow ups and they ironed out an issue with the programmer. We now have a lovely warm house, smart looking radiators and stinking hot water! Can't recommend the product and service enough!
Lucy – Island Bay (Install 2012)

Upon making the decision to have gas central heating via radiators installed, we have found Pipeline to provide a friendly and professional service. Right from the very beginning of the process until the very end we have been extremely satisfied. Carl and his team took us through every step making the whole process easy and stress free. On the day of the installation they were extremely professional, courteous and respected our home, confirming our requests and ensuring that they cleaned and tided up afterwards. Time was also set aside after the install to ensure that we knew how to operate the system. We have also received aftercare sales checking that all is running as it should and that we are still satisfied which, or course, we are. I will certainly be using Pipeline again!
Jacqui – Upper Hutt (Install 2012)

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