Mel - Office Administrator
We went with Pipeline from a friend's referral and we will be making sure that we will be referring them to everyone we know.
I only wish that other tradies would treat the job with the same level of professionalism. The communications is perfect. A notification in advance of the work. Team on site on time. Site left spotless. Great continuing comms during the process.
There's a massive gulf between how your team works and our experience with other trades. I'm not sure if the guys even stopped for a cup of tea!
The whole process from first contact to final install was a happy experience. The split of the radiators into two circuits was well worth it and all 12 are working as expected. Thank you to the team at Pipeline
Gary - Install September 2018
I have used the Pipeline team at two different houses now. They are extremely professional and do an amazing job. I would highly recommend them.
James - Install September 2018
Pipeline were recommended to me by my neighbor I wanted a seamless professional service with great productand that’s what I received. Well done Pipeline Team!
Nathan - Install August 2018
From first contact regarding the possibility of installing gas central heating with radiators the Pipeline team were accomodating, fully engaged and constantly helpful and courteous. We are stoked with our new heating system and the install team were incredible. They even took the time to reasseble our wardrobe storage and put everything tidily back into the wardrobes after installing the piepwork. I'd give Piepline a 10/10!
Mike & Katrina - Install September 2018
We love our warm home! The service from Pipeline was amazing and would highly recommend them to anyone
Belinda - Install August 2018
Very happy with the Pipeline team, especially Cam. He gave me lots of useful advice and information on the first visit, which gave me confidence. Communications throughout were awesome and the project was completed to my satisfaction. Very professional, they know what they are doing and would recommend Cam and the team to anyone.
Vinh - Install August 2018
The best customer service experience I've ever had.
The team was very professional and the heating system is fantastic, thank you!
As every review says because it is true, from start to finish a fantastic company to deal with. Communication, price, clarity, professionalism, support and quality of job were all top notch. We couldn't be happier with them and encourage anyone thinking of radiators to both firstly go for them and secondly have Pipeline be your first call.
Ian & Sarah - Install May 2018
We are delighted with our central heating system and found Pipeline to be extremely professional installers, paying great attention to detail and ensuring that we were happy with each stage of the work. Julie and the team were great and we have complete confidence in their work. We would highly recommend Pipeline to anyone considering installing central heating.
Mary & Sean - Install April 2018
The pipeline team were fantastic at installing the heating system with a friendly timely professional service.
Sue - Install April 2018
Excellent service, we were kept fully informed from start to finish. The team were very professional and relaxed with a persistent 3 year old on their backs. They were extremely neat and tidy and we felt comfortable having them in our home for three days doing the work.
Came back when we were muppets and didn't understand how the programmer worked and were patient and polite. Cannot fault or recommend the service highly enough. Having been the using the system for nearly two months now we are also extremely impressed with how efficient the diesel
boiler is and how well everything works, to the extent we may be getting them back when we can afford it to add on the hot water heating option to the central heating and do away with the gas infinity as a separate system.
Peter & Rebecca - Install March 2018
So pleased we used pipeline to install our heating. The guys were so professional and so easy to have around. Communication was easy. We are very pleased with end result!
Nicola - Install March 2018
We thought that central heating would be way out of our price range but it actually comes out very favorably when compared to other heating methods. Once you have all your settings figured out it is really ‘set and forget’ which is great. Now the only issue is that we are oblivious to the cold outside so it’s a rude awakening if we have to venture outside ;) Thanks Pipeline!
Geoffrey & Rachel -Install March 2018
Great service, very professional, I never doubted that Gavin knew exactly what he was doing with the installation. Looks awesome and looking forward to winter. Pipeline had to install long radiators under our low windows, no other company wanted to think outside the square and find something that would work for us so thank you Cam we are very happy.
Kate - Install March 2018
The pipeline team were wonderful to deal with. The service we received was miles above the other central heating companies we got quotes from. They followed through, were on time, answered all of our numerous questions, and were always very friendly. Despite the tricky retrofitted installation our house required, they made it look easy and it all went very smoothly. It was also very impressive how tidy they were. We would definitely recommend using Pipeline.
Duncan - Install Feb 2018
To the Pipeline Team. Wow your customer service is amazing. From the first phone call I made to you, to the last meeting we had with Cam, truly was the best customer Service I have experienced in a very long time.
Your processes, the knowledge you all have and the interest in looking after are radiator needs made me feel like we were one of the Pipeline Family. Thank you. The radiators are amazing and Stu and I will never go back. The first night felt like we were in the Bahamas!!!
Thank you for everything.
Cath and Stu - Install September 2017
"I really couldn't be happier with the whole project. From quotation, making changes, requoting, having Cam explain how the system works, gas hook up, installation and follow up, I think Pipeline are a model example of project management and communication.
We would have no hesitation in recommending Pipeline to any potential customers."
Richard and Lois - Install September 2017
The team from Pipeline did a fantastic job and we are thrilled with the result.
Prue - Install September 2017
Very happy with the service that we received from Pipeline, the install is high quality, the team are very professional and I would definitely recommend to others.
Kirsty - Install August 2017
"From start to finish it was a painless and really professional experience. Timely communication, considerate and hard working tradesmen and the results have been so amazing. A real life-changing experience having a consistently warm and healthy home."
Ericia - Install July 2017
"We found the Pipeline team great to work with - a good bunch of guys who knew exactly what we were after. We were also grateful that they put up with any stupid questions we asked along the way, to ensure we knew what we were getting."
Jono & Jess - Install July 2017
"I can never be bothered with testimonials, but the whole team at pipeline were so incredible, from Cam to the installation guys to how lovely and warm my house is now to the little thank you wine and chocolates I just received. Totally recommend."
Samara - Install July 2017
Very professional and friendly install, and really happy with the result
Alex ( Install June 2017 )
Sue ( Install May 2017 )
Lou (Install May 2017)
Alex and Angela (Install May 17)
John ( Install April 2017 )
Nichola & Andrew ( Install March 17)
David (Install Feb 2017)
Mike & Tani ( Install Dec 2016 )
Glenda & Gowan ( Install November 2016 )
David ( Install November 2016)
Tony & Megan ( Install October 2016 )
Glenda ( Install October 2016 )
David ( Install October 2016 )
Sean & Morgan ( Install July 2016 )
Julian ( Install July 2016)
Mark - Brooklyn ( Install June 2016 )
Alessandro & Taise ( Install April 2016 )
Liz and David ( Install April 2016 )
Russell and Sue ( Install March 2016 )
Brian and Susie ( Install April 2016 )
So thanks to you and your team we can now be added to your list of "Happy Customers"
Nick - Whitby (Install October 2015)
We are very happy with our new radiators - the house is warm and comfortable and so are we. Both Carl and the installation team were great. They were so friendly, explained everything clearly, kept the place tidy and went out of their way to do some extra things for us. From start to finish, Pipeline provided an excellent service. Thank you!
Ruth - Lower Hutt (Install 2015)
The team were very professional in all there dealings with us. We are delighted with the warm cosy result.
Jane - Mt Vic (Install 2015)
Pipeline made the install process seem effortless. The team were fun and professional.
Nick - Wadestown (Install 2015)
The Pipeline team has done a terrific job from planning through to installation, even taking into account some last minute changes in design from our end. Fast, efficient service with a great customer focus, they left our place spotless after a retrofit installation and Carl followed through with a post-install visit to ensure we were completely satisfied with the results and were comfortable with 'driving' the system. I would have no hesitation in recommending Pipeline to anyone considering a hydronic central heating installation.
Gregor & Vanessa (Install March 2015)
I really could not have hoped for a better install process. Pipeline were prompt, courteous and considerate plus the quality of the finish is just superb. I especially liked the progress update text messages at the end of each day. Nice touch. Will be referring others to Pipeline in the future.
David & Mancie - Thorndon (Install Jan 2014)
Carl & the team provided an excellent service - from initial engagement through to installation & connection. Fantastic coms and a professional service. Pleasure to work with & we thoroughly recommend.
Mike - Hataitai (Install Nov 2013)
We recently decided to install radiator central heating, and after obtaining various quotes and ideas on the installation decided to contract "Pipeline" to carry out the installation.
At our initial meeting Carl impressed us with his knowledge and suggestions on the most efficient system for our house. The written quote arrived by courier promptly and outlined all our options clearly, which Carl was happy to go over. On signing the contract the installation date was arranged and 'the Pipeline team' arrived. They were very respectful of our property and courteous to have around, explaining each process as it was undertaken. A portion of our carpet and floorboards required lifting to install piping and following installation the team arranged a carpet layer who made a perfect job. The radiators and external pipes were installed in a very neat and professional manner especially to the more difficult locations in the house. We were delighted with the high standard of installation, the timeframe, the care taken with the property and the polite and professional manner of the team. We would recommend "Pipeline" to anyone thinking of installing radiators into their home.
James and Mary, Hataitai (Install Nov 2013)
I had been thinking about installing gas central heating in my rural Carterton home for a number of years and sought a number of proposals and quotes through the summer of 2013.
I was put in touch with Carl at Pipeline by chance and was impressed with his knowledge of gas central heating systems, his speedy response to my enquiry and his very competitive quote. This was in marked contrast to some of the other businesses I had approached, where I was offered cheaper non European radiators & boilers and in one case the quote took eight weeks to arrive.
The installation by the Pipeline team was very quick and easy, just two days and my house was left spotless. The follow up service on the odd occasion that I have had a query about the system has been superb and I would thoroughly recommend Carl and his Pipeline team to anyone considering installing a central heating system in their home.
Winter 2013 was by far the most comfortable that I have spent in 10 years living in New Zealand, my home is now warm and welcoming. Installing central heating through Pipeline, definitely one of the best home living decision that I have made.
Stuart - Carterton (Install April 2013)
This is the second house we've had this type of central heating installed (radiators) and not only does it keep the house warm throughout but it has made a significant reduction to our energy bills - which is a real bonus. One of our concerns was that the radiators would make a bit of statement visually which we didn't want but no-one really notices we have them, except for the warmth. And PIpeline made the installation easy - they were on time, no fuss and really easy to work with. Wonderful family service and great product.
A and M - Khandallah (Install May 2013)
Thanks for the fantastic service! Your crew was a pleasure to have in the house. They got on with their work and were always friendly and tidy.Even when we had a few teething issues with the controller you guys were on it with no fuss and got it sorted straight away.Please pass on my thanks to Carl for all his technical assistance with the design and management of the project.
Craig - Island Bay (Install March 2013)
Installing central heating in our house was a huge decision for us as it was not an insignificant financial investment. We appreciated the time that Carl spent outside office hours talking us through our queries. Even throughout installation, the team was friendly and considerate and made the installation process a breeze considering the amount of work they have had to do to. We've had our system in place for nearly a year and we absolutely love it. How we managed to live without central heating before baffles me. It's especially beneficial since we have two young children. We can leave the doors open, there's no dangerous hot element that we need to protect our kids from, there is no fan blowing about, and the bill is not horrendous. Thoroughly recommend central heating and especially the Pipeline team.
Paul & Bronwyn, Khandallah (Install June 2013)
Fantastic service, from the initial phone enquiry to the completed job. Carl explained what he was going to do, followed up about the quote and the job was done swiftly, cleanly and completed on time with minimal disturbance. We decided to just do the downstairs of our home and opted for a combi boiler. After service is excellent with follow ups and they ironed out an issue with the programmer. We now have a lovely warm house, smart looking radiators and stinking hot water! Can't recommend the product and service enough!
Lucy – Island Bay (Install 2012)
Upon making the decision to have gas central heating via radiators installed, we have found Pipeline to provide a friendly and professional service. Right from the very beginning of the process until the very end we have been extremely satisfied. Carl and his team took us through every step making the whole process easy and stress free. On the day of the installation they were extremely professional, courteous and respected our home, confirming our requests and ensuring that they cleaned and tided up afterwards. Time was also set aside after the install to ensure that we knew how to operate the system. We have also received aftercare sales checking that all is running as it should and that we are still satisfied which, or course, we are. I will certainly be using Pipeline again!
Jacqui – Upper Hutt (Install 2012)