Our historyHusband and Wife team Carl Sirs and Julie Strong have a passion for warm water Central Heating.
Carl and Julie believe that warm water Central Heating is the superior way to heat your home.
14 years ago it took Carl a good year to convince Julie to install these in their home (after he had been installing them while he worked for another company) she finally gave in and hasn't looked back. Julie fell in love with Radiator heating so much that when they moved house in the middle of winter Julie refused to move in until Carl installed a system into their new home, so if you are having doubts Julie understands where you are coming from.
They have seen many changes in the industry during their 13 years of operation. They started working out of their home and 8 years ago moved to an office in Petone. Currently Pipeline has a beautiful office and showroom here in Avalon, Lower Hutt. Over the years the one thing that hasn't changed and grows more and more each day is the passion that they have. Carl and Julie live and breathe Radiator Heating and its a massive part of who they are. They know that heating your home has nothing but positive outcomes for their clients. Carl and Julie are active in the promotion of their small branch of the heating industry. They have introduced many new staff members and clients to the benefits of an evenly warm home, some of which now share that passion and are now also active members of the industry. Pipeline have installed over 1500 heating systems into clients homes in these 13 years. Our staff consists of trained craftsmen who all have a passion for heating and they get great pleasure once their installation is complete. Our team take on work that others in our industry are too inexperienced to touch.
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We take pride in our workmanship and in providing our clients with the best service possible. Most of our referrals are word of mouth from satisfied clients so we know we are doing something right!
We value our customers and deliver good old fashioned service with up to date technology and materials and we service the Wellington, Kapiti and Wairarapa regions.
We believe in hard work and great communication to deliver the best customer experience on offer.
In the years to come we are committed to growing and providing excellent customer service to all of our clients for both installations and servicing and we are excited that everyone is our team is on board and shares our vision and passion.
We are certainly lucky to be able to work in this industry that we love!
In the years to come we are committed to growing and providing excellent customer service to all of our clients for both installations and servicing and we are excited that everyone is our team is on board and shares our vision and passion.
We are certainly lucky to be able to work in this industry that we love!
THE OFFICE TEAM
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Julie - Managing DirectorJulie is the manager and looks after the day to day running of the business.
Born in Southland she knows how it feels to be cold and she LOVES her radiator heating!
She's in charge of the upstairs downstairs office wars over the heating controller.
"While radiator heating gets more popular in NZ, you need a team who has the experience and who you can trust. Our team has worked hard to become not only the biggest and most experienced installation company in Wellington, but one of the biggest in New Zealand"
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Carl - Installation ManagerCarl is our wealth of experience and knowledge.
He knows hydronic heating inside and out and he can give you the perfect design and package for your home.
If you request a quote with Pipeline, Carl will be the person who visits your home.
"New Zealand is behind the times when it comes to heating our homes, I love to share my passion for warm water heating with our clients. There's nothing more satisfying than seeing the reaction from people when we totally transform their home"
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Matt - System Designer - New builds Matt looks after all of our new build and renovation quotes.
He has a love for the building process and loves being involved designing awesome radiator or underfloor heating systems for our clients. While he doesn't visit clients in their home he looks after all of our new build quotes and meets with clients in our showroom to discuss and show them their options.
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Jess - Sales & design supportJess is new to the team in 2020. She has undertaken extensive training of our systems and products and is quickly developing a love for Central Heating.
She also looks after all of our servicing clients. |
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Mel - Project ManagerMel looks after all of our installations.
She prepares our client contracts and makes sure that everything runs smoothly for our clients.
Her experience is second to none and when you need us its her job to make sure we are there.
She has been with us for five years and knows everything there is to know about the installation process. "We have a real sense of pride once our client walk away warm, happy and satisfied with our service"
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Winston - Office securityWinston is our 75kg Great Dane.
He makes sure that while we are all busy he makes sure our office is well looked after.
All food with be tested without exception.
"I might bark when you come to visit, but fear not, I am a giant softie who loves a cuddle!"
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THE INSTALLATION TEAM
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Andy - Lead Heating InstallerAfter a stint on his OE in the UK installing hydronic heating we are lucky enough to have Andy as part of our team!
There is no better place to learn Radiator heating than the UK itself.
A great guy to have on board!
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Zac - Lead Heating InstallerZac has been installing these systems for nearly 4 years and taken to it like a pro.
Zac looks after one of our installation teams don't let his age fool you he knows his stuff for someone on the younger side of things.
He is a great asset to our team.
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Kam - Lead Heating InstallerKam is part of our installation team.
He has quickly taken to the world of hydronic heating and is great at what he does!
An awesome team member and a great guy!
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Casey - Heating InstallerCasey is one of the team members on our install teams
He has gained awesome knowledge of our systems and can put pipes together like no mans business.
You'll find Casey installing your radiators or beavering away underneath your house! |
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Damon - InstallerDamon is part of our install team.
He is a great person to have on board, our strongman of the team. A great asset to the team!
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Gaven - Service TechnicianGaven is our service technician, with over 20 years experience in the UK there is nothing that Gaven can't fix.
Gaven is great at his role and is a great guy to have in our team. He delivers all of our clients great British customer service!
Give him a nice cup of English breakfast tea and he'll be your friend for life! |
"Pipeline strives to continue to be Wellington's Radiator Central Heating experts, we value our clients and it's our job to make sure that our clients are at ease with the full process from their first enquiry right through to the end of the installation. We understand that the investment in Radiator Central Heating is a big one to make, and it's our job to make sure that everything runs as smooth as possible"
Julie Strong- Manager